Terms of Service

1. The service

Latens is an internet protection service that provides:

• Encrypted VPN tunnelling via the WireGuard protocol, with smart routing that directs traffic through the most appropriate path.
• DNS-level blocking of advertisements, trackers, and known malicious domains.
• Access to content that may be geo-restricted in your location.

The service is provided through client applications on your devices that connect to our infrastructure via WireGuard.

2. Acceptable use

Latens is designed to protect ordinary people using the internet. You may use it for any lawful purpose. However, the following are strictly prohibited and will result in immediate termination without refund:

• Child sexual abuse material (CSAM) — any production, distribution, or access of child exploitation material. We will report to the Australian Federal Police and cooperate fully with law enforcement.
• Terrorism — planning, promoting, or financing terrorist activities.
• Targeted harassment — using the service to stalk, threaten, or systematically harass individuals.

To be clear: because we do not log traffic, we cannot monitor your activity. These prohibitions exist so that if such activity is brought to our attention through other means, we have the contractual basis to terminate the account immediately.

3. Account and eligibility

You must be at least 16 years of age to create an account. If you are under 18, you must have permission from a parent or guardian.

You are responsible for maintaining the security of your account credentials. Do not share your account with people outside your household (on the Family plan) or outside your own use (on the Solo plan).

4. Payment terms

• Free trial — new accounts receive a 14-day free trial. No payment method is required to start the trial. If you do not subscribe before the trial ends, your account is simply deactivated.
• Plans — Solo ($8/month, up to 3 devices) and Family ($16/month, up to 10 devices). All prices are in Australian dollars and include GST.
• Billing cycle — subscriptions renew automatically on a monthly basis. You will be charged on the same date each month (or the last day of the month if the original date does not exist in that month).
• Cancellation — you may cancel at any time. Cancellation takes effect at the end of the current billing period. You will retain access until then. We do not offer prorated refunds for partial months.
• Price changes — if we increase prices, we will give you at least 30 days notice by email. The new price applies from your next billing cycle after the notice period. You can cancel before it takes effect.

5. Service availability and performance

We aim to provide a reliable, fast service, but Latens is provided on a best-effort basis. We do not guarantee:

• Specific connection speeds or latency figures.
• 100% uptime or uninterrupted service.
• Access to specific content from specific regions (content providers may change their restrictions at any time).
• That all advertisements or threats will be blocked (threat intelligence is updated continuously but is inherently reactive).

Planned maintenance windows will be communicated at least 24 hours in advance via status.latens.net.

6. Limitation of liability

To the maximum extent permitted by law, Latens and its operator are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, arising from:

• Your use of, or inability to use, the service.
• Any failure of the service to block a threat, advertisement, or tracker.
• Any unauthorised access to your data caused by your own failure to maintain account security.

Our total aggregate liability to you for all claims arising out of or relating to the service is limited to the amount you paid us in the 12 months preceding the claim.

7. Australian Consumer Law

8. Termination

By you: You may close your account at any time by cancelling your subscription and emailing hello@latens.net to request account deletion.

By us: We may terminate or suspend your account immediately, without prior notice, if we have reasonable grounds to believe you have violated Section 2 (Acceptable use). In all other cases, we will give you at least 14 days notice.

Upon termination, your right to use the service ceases immediately. Account data will be deleted in accordance with our Privacy Policy.

9. Intellectual property

The Latens name, logo, and website design are the property of Mitch Callinan. The underlying VPN protocol (WireGuard) is open-source software and is not our intellectual property.

You retain all rights to any data that passes through the service. We make no claim to your content.

10. Governing law

These terms are governed by the laws of the State of Victoria, Australia. Any disputes will be subject to the non-exclusive jurisdiction of the courts of Victoria.

11. Changes to these terms

We may update these terms from time to time. Material changes will be communicated via email to all active subscribers at least 30 days before taking effect. Continued use of the service after the effective date constitutes acceptance of the revised terms.

Non-material changes (such as clarifications or formatting improvements) may be made without notice.

12. Contact

Questions about these terms can be directed to: